Privacy

Information we may hold

Information that you have provided to us including but not limited to when you:

• purchase products through the Website, over the phone and/or through store kiosks
• submit rate and reviews
• use Debenhams applications on Facebook
• use the Debenhams mobile shopping application
• enter competitions, prize draws or promotions which we are promoting
• join the Beauty Club reward scheme
• sign up to marketing/newsletters including by email and SMS
• use our customer services web-chat facility
• Information you provide our partners and when you report a problem with the website.
• Information you provide to us when applying through the Website for registration, subscribing to any of our services or requesting further services.
• If you contact us for any reason, we may keep a record of that correspondence.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
• Information we collect using cookies stored on your device. Please see the section on cookies for more information and how to manage them.

• Your IP address
• Details of your visits to the website including, but not limited to, traffic data, location data and other communication data and the resources, advertisements and linked sites that you access.
• Information provided to us by other companies who have obtained your permission to share information about you

Information we request and hold includes but is not limited to the following:

• Your name, age, date of birth, sex
• Billing and delivery postal addresses
• Phone and fax numbers
• Email addresses
• Usernames and passwords
• Payment card details
• Browsing and shopping activities
• Your customer queries

Transferring data internationally

We may transfer personal data we have collected from you to a third party data processors located in countries outside of the European Economic Area ('EEA'). We will comply with the Data Protection Act 1998 in respect of any such transfers. Please be aware that such countries which are outside of EEA may not have the same level of data protection as the United Kingdom, however our collection, storage and use of your personal data will continue to be governed by this Privacy Policy.

By using and/or shopping on the Website you consent to the transfer of your personal data to third party data processors located in countries outside of the European Economic Area ('EEA').

Payment Card details

We process your payment card details in order to complete your purchase that you made through the Website, mobile applications and the kiosk, and may in certain instances disclose your personal data to third party credit reference agencies to perform credit checks against you.

Microsites

We have partnered with various trusted third party companies to provide goods and services to you. Such goods and services can be accessed through links on the Website to the third party company's microsite. A microsite is a website which is owned and operated by a third party company but is Debenhams branded. Please note that these microsites may be governed by their own terms and conditions and privacy policies.

E-mail Marketing

You may opt out from any email marketing by using the unsubscribe links at the bottom of the marketing emails.

You may opt out from any SMS marketing by using the suppression codes located on the marketing text messages.

Phishing

Phishing is a method used by fraudsters to deceive someone into giving sensitive information. Most of the time phishing will take the form of emails, which purport to be from well-known companies and ask recipients to send their private information. This information is then used for identity theft and fraud.

Debenhams will only ask you to send personal details by email if it is responding to a query you have sent it online and these details are needed to answer your query properly. In this case, there will be a unique reference number in Debenhams' email to you, which refers to your original query. Debenhams will never ask you to send any personal details by email unless you have contacted Debenhams first. If you have not contacted Debenhams, please ignore any email claiming to be from Debenhams which asks for personal details, and let us know about it.

If Debenhams ever requires your personal information other than when you have already contacted Debenhams with a query, for security reasons we will ask you to give us a call.